Terms for using CaseTrace.

By accessing or using CaseTrace, you agree to these Terms of Use. If you do not agree, you should not use the platform.

CaseTrace is a public awareness and structured information intake platform for missing-person cases. The platform may display public case information, source links, flyers, sharing tools, public awareness resources, and case-specific forms.

CaseTrace is intended to help make missing-person cases easier to discover, share, and organize. It does not replace law enforcement, emergency services, NamUs, NCIC, local records systems, or official investigative systems.

CaseTrace is not monitored as an emergency service. Do not use CaseTrace to report emergencies, immediate threats, active crimes, or situations requiring urgent response.

If someone is in immediate danger, call 911 or contact local law enforcement directly. For official tips or urgent case information, contact the investigating agency directly.

CaseTrace may display information from public sources, agency submissions, NamUs, or other verified references. Official law enforcement records, agency websites, NamUs listings, and direct agency communications remain the primary authority on any case.

CaseTrace does not guarantee that all displayed information is complete, current, or error-free. Case information can change, and users should confirm important details with the official source or investigating agency.

Users may be able to submit tips, sightings, corrections, case information, or other content through CaseTrace. Submitted tips are intended for review and should not be considered official police reports unless specifically accepted and handled by an authorized agency.

Do not submit false, misleading, harassing, threatening, defamatory, speculative, or intentionally harmful information. Do not use CaseTrace to accuse, identify, target, harass, or investigate private individuals.

You agree not to use CaseTrace to interfere with investigations, confront individuals, conduct vigilante activity, spread rumors, or encourage unsafe behavior.

You may not use CaseTrace to post or submit unlawful, abusive, exploitative, threatening, discriminatory, invasive, or malicious content. You may not attempt to access private systems, agency tools, administrative areas, or submitted tips without authorization.

Certain features may be limited to verified agencies, approved public safety partners, or authorized CaseTrace administrators. Agency access may require verification, approval, role assignment, and ongoing compliance with platform rules.

CaseTrace may suspend or remove access if an account appears unauthorized, compromised, inactive, misused, or otherwise unsafe.

If an agency, family representative, or verified source identifies incorrect information, CaseTrace provides a path to request updates, corrections, or removal.

CaseTrace may review correction requests, request verification, update public information, unpublish content, or direct users back to official sources when appropriate.

By submitting information to CaseTrace, you confirm that you have the right to submit it and that, to the best of your knowledge, it is not intentionally false or harmful.

You grant CaseTrace permission to process, store, review, route, display, or use submitted information as needed to operate the platform, support case awareness, review tips, respond to correction requests, and maintain safety.

CaseTrace is designed to limit unnecessary exposure of sensitive information. Public case pages are intended for awareness and source-based case details. Private tips should not be displayed publicly.

CaseTrace uses basic analytics tools, such as Google Analytics, to understand public site traffic and improve the platform. We do not use analytics to collect private case tips, private submission details, or sensitive personal information.

For more information, review the Privacy & Security page.

CaseTrace is intended to help increase visibility and organization around missing-person cases. CaseTrace cannot guarantee that a case will be solved, that a tip will result in action, or that public sharing will generate leads.

CaseTrace may change, pause, remove, or limit features at any time. CaseTrace may update these Terms of Use as the platform develops, especially as agency tools, privacy controls, tip workflows, and verification systems evolve.

For questions, correction requests, removal requests, or safety concerns, contact CaseTrace.