She was reportedly using the alias of "Maria Gonzalez Gonzalez," using a false Mexican ID card. Juana called her family between 15-20 September 2011, saying she was in Sasabe and would be crossing the next day. The coyote told family that Juana would be arriving in an airplane on 17 Sept 2011. Family never heard from Coyote again, he never answered their calls.
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